Massoumi relates how he was inspired to found ZocDoc after rupturing an eardrum and waiting four days to get an appointment. 'We're a very quantitative company,' he said. About 93% of their emails are answered in one hour, and 77% of their phone calls are answered on one ring. Massoumi strives to keep the feel of a startup?”ZocDoc has been on Crain's Best Places to Worklist for four years in a row?”making even new workers take ownership of the mission to please customers. Investors have plowed $95 million into ZocDoc, funding expansion and a staff of 500. Oliver Kharraz, ZocDoc's chief operating officer. It's hard to imagine anyone with more energy or drive,' said Dr. Now some 4 million patients a month use ZocDoc's technology. Massoumi, who in 2007 built his company around the concept of making medical appointments easy to book. It reads: 'Two Broken Hands Fixed for the Price of One.' As a fifth-grader in Florida, he made the computer-generated sign for the office of his father, a hand surgeon. One picture, though, testifies to the genius of founder Cyrus Massoumi. Wall-mounted screens that blink key metrics, wooden signs emblazoned with core values, bountiful awards?”the very decor at ZocDoctelegraphs the company's devotion to its customers.

Cyrus massoumi